Returns & refunds
Start a return.
Not happy with a spool? Spool arrived damaged? Print came out off? Tell us — we’ll make it right.
The short version
Our return policy.
- 30 days from delivery to start a return on any Forgely-branded filament.
- Unopened spools: full refund, you cover return shipping.
- Defective, damaged, or off-spec: full refund or replacement — we cover the return label.
- Printed samples don’t disqualify you.If a lot didn’t print right, send a photo of the failure and the lot number; we’ll investigate and make it right.
Start a return
Request an RMA
Send your order number, the lot number (on the spool label), and the reason. We’ll reply with the return label and instructions.
Refund status
Where’s my refund?
Refunds post to the original payment method within 5 business days of us receiving the return. We’ll check on yours.
Think the issue might be a lot-level defect? Look up your lot first — you can include that info in the return and speed things up.